Maybe it helps, if you show us the commands you are typing, the responses you get, and what you expect.
]]>C:\Users\Ugl cure\Downloads\official-64-20190312-1523527f94c4c294d0c04d0fd3396ce7eda095e4\win64>proxmark3 COM5
Prox/RFID mark3 RFID instrument
bootrom: master/v3.1.0-72-g1523527-suspect 2019-03-12 11:02:14
os: master/v3.1.0-72-g1523527-suspect 2019-03-12 11:02:17
fpga_lf.bit built for 2s30vq100 on 2015/03/06 at 07:38:04
fpga_hf.bit built for 2s30vq100 on 2019/02/15 at 20:40:32
SmartCard Slot: not available
uC: AT91SAM7S256 Rev C
Embedded Processor: ARM7TDMI
Nonvolatile Program Memory Size: 256K bytes. Used: 205305 bytes (78%). Free: 56839 bytes (22%).
Second Nonvolatile Program Memory Size: None
Internal SRAM Size: 64K bytes
Architecture Identifier: AT91SAM7Sxx Series
Nonvolatile Program Memory Type: Embedded Flash Memory
proxmark3>